Uhhhh...........huh.

[xaq_the_aereon]

Apparently the anti-virus software my mom installed on her computer has done the ultimate job in protecting her from all the malicious software on the Internet...by removing the computer's ability to -connect- to the Internet entirely.

I'm having a bit of difficulty grasping what the hell just happened, but suffice to say that she's out in the living room going slightly bonkers, while I'm...well, I'm just hiding in my room for now, seeing as I haven't got the slightest clue on how to fix this problem, other than going out and buying a Mac desktop (which, oddly enough, is an idea she's considering).

So yeah...yikes.

EDIT: Crisis resolved. All is well up here again. Dunno how, don't care. (And the POS anti-virus software that was apparently responsible for all this is gone.)

Comments

[stryck.livejournal.com]

Norton does an emergency cut off if there's a major infection. dunno about other anti-virus software programs. Odds are, if you read through the documentation, you'll find where to click to clean it up and re-enable the connection.

If nothing else, any software worth its salt should have tech support.

[xaq.livejournal.com]

If only it -was- Norton...it's some company I've never heard of called "Trend Micro". For the past 2 years, apparently, it had worked on her comp just fine. Then she goes to install an update, things get wonky, she gets in touch with their tech support...and whatever they told her to do caused all this crap to happen.